We pass on shipping costs at the best rate possible. Some of the larger products on this site have been weighted according to volumetrics so delivery costs may vary. Delivery costs will be shown at checkout.
Please email us at firstname.lastname@example.org for more accurate delivery costs if required.
Our goal is that you are thrilled with your order! If for some reason you choose to return part or all of your please contact us at 855-634-2055 to obtain an RMA. We use an RMA so that there are no misunderstanding if you choose to return an order.
You may return new, unused items sold by Ram Rugby USA within 7 days of delivery for a credit or exchange of the cost of the merchandise. There is a 20% restocking fee on all order. When returning an item, you are responsible for the shipping costs. For items that are shipped with "Free Shipping", the actual cost of our shipping and the 20% restocking fee will be deducted from any refund. Return shipping is at the customers expense.
Items should be returned in their original packaging. Most Ram Rugby items need to be well packed during the shipment process. If you have to return an item, please take special care to make sure the item is well packed and protected.
When you contact us for an RMA number, we will provide you with the exact shipping address for your return.
We will process a refund for your items the same day we receive your items!
Standard Sales Terms & Conditions
The following terms and conditions form an integral part of all sales proposals presented by Ram Rugby. In cases where our written proposal expands or conflicts with these standard terms and conditions, the proposal prevails.
We and/or our suppliers retain all data rights to the Ram Rugby products in terms of patents, trademarks and creative content. This means you may not copy our chess designs. You may sell or rent the products you purchase from Ram Rugby.
When we advise customers of a backorder situation, we always offer customers the option to cancel their order for a complete refund (product & shipping), along with substitutions and partial shipments if possible. If they choose to keep their order open instead, we will work extra hard to get the vendor to resupply us promptly, and we guarantee that such customers will receive their shipment before anyone placing an order afterward. We will also honor the product price on the customer's order even if the vendor raises their prices to us on the resupply. If such a backorder that a customer chooses to keep open is subsequently canceled, after the above efforts on our part, we may reduce the refund by a fee equal to 10% of the order.
We prefer not to ship product COD (Cash on Delivery). If the delivery service (Fedex, UPS, etc) cannot get payment, perhaps because you are away or because of a misunderstanding, they return the shipment to us and we get to pay shipping both ways. If you insist on COD terms, we require that you:
Our www.Ram RugbyUSA.com website, any offer letter we may present, any notes appended to an order, and these terms and conditions form our complete offer. These documents supersede any other documents implicitly or explicitly modifying our offer, as well as any oral or outdated online representations regarding our offer. For example, this means that any promises you were made by a salesperson needs to be part of the order and/or its notes for us to be bound by such promises.
By agreeing to purchase Ram Rugby product, you waive any claims against Ram Rugby for any indirect, incidental, or consequential damages you may suffer as a result of purchasing Ram Rugby products. In particular, you have been advised of their weight and the potential this has for lifting-related injuries and for injuries to those on whom the pieces may fall. In the event a competent court rules in favor of such indirect, incidental, or consequential damages against Ram Rugby, you are agreeing to limit the damage award to the price you paid for the offending Ram Rugby product.
If any portion of the requirements for your contract to develop custom chess sets become open to interpretation, as is often the case, we are free to use our interpretation as long as we can show that interpretation fulfills the written requirement. If you would like a particular interpretation, it is your responsibility to insure that we state your interpretation as part of the written requirements.
Custom or Personalized Orders
Ram Rugby is pleased to offer a wide variety offering to you. Most of our inventory are stock items. Some of our inventory is custom made or personalized for your specific order. All Custom and/or Personalized Orders are noted in the items description. Custom Orders are either orders that are specifically made for you, items painted or stained a specific color based on your request, or stock items that are altered or changed to make your Custom or Personalized Order. All Custom and Personalized Orders are non-refundable and non-cancellable once in process.
Customs Fees, Duties and Taxes
Ram Rugby is not responsible for the customs, import duties, or any other taxes your country decides to levy against the product we ship to you. In many cases, we don't even know what those taxes will be, and they change from time to time for no apparent reason.
In the USA and many other countries, the amount you have to pay depends on what name you call our shipment. A hand-carved teak Ram Rugby set, for example, can be declared as a "chess set", which is duty free (no tax), or as a "wood carving", for which US Customs does request payment of duties. The only export document we fill out is called a Commercial Invoice, and on that we state what we call the product.
If you refuse to pay your country's import taxes, or for whatever reason your government refuses entry to our product, they will typically either confiscate the product, in which case you get no refund from Ram Rugby, or they will order the product to be returned to Ram Rugby, in which case we will give you a refund less our shipping costs in both directions.
Damage In Shipment
Ram Rugby pays for all products to be insured against damage by the shipper who delivers them. In order to honor claims for such damage, the shipper will require you to provide Ram Rugby with evidence of damage. This will include pictures of the damaged product and damaged box or packaging, if any. Key is that this evidence should be provided upon receipt of the product, and in no case more than 3 days after receipt of product. Otherwise, the shipper may deny our claim on the basis that the product may have been damaged in use after delivery.
If you provide us such evidence of damage within 3 days of receipt, we will provide you replacement product at our cost regardless of our claim with the shipper. If you do not, we will do so only if the shipper honors our late claim. If some or all of the product needs to be returned to us, please see the Returns section below.
If you notice damage upon delivery, please so note on the form the shipper asks you to sign. If the damage appears significant, we support your right to refuse delivery.
Delivery Date Commitments
Some of our products need to arrive by a certain date, typically to be part of a party or event. Whereas we will do our part to expedite such deliveries, Ram Rugby cannot accept responsibility to deliver our products by a particular date. Too many uncertainties can intervene, notably the delivery company over which we have no control. If you place an order for 2-day delivery, for example, our responsibility is to obtain the 2-day delivery rate from the carrier, but not to deliver it in 2 days. That is the responsibility of the carrier. Your recourse would be with the carrier, not GRam Rugby.
If our product arrives too late for an event, you may return it at your expense per our Warranty for a refund, less our costs. We will in no case be responsible for the consequential damage caused by a late shipment.
Remember: You can always order product "Will Call", and make your own arrangements for pickup and shipping.
Expiration of Offers and Quotes
All written offers of pricing and performance expire within three weeks of the date the offer is made unless extended in writing by us or accepted by you, typically by making the payment that is part of our offer. An online pricing expires as soon as new pricing arrives online to replace the old price, whether this occurs with or without notice.
Any shipment requesting expedited or special handling will be surcharged $50, in particular, for overnight delivery. This is in addition to the surcharged fees of the shipping company, which will be reflected in the shipping charge.
If in the unusual event that any legal action or proceeding is brought by either party to enforce any part of our contract, including these terms and conditions, the prevailing party shall recover, in addition to all other relief, reasonable attorney's fees and costs. The venue for all legal action is the nearest court of jurisdiction to Irving, TX, USA.
We specifically exclude any claims of merchantability or suitability of our products for a specific purpose. This means our chess pieces are not guaranteed to help you play better chess, to impress your friends, or to accomplish any other purpose whatsoever.
Please ship returns or any other product to the address below:
2100 E Union Bower Rd
Irving, TX 75061
In all cases of returns, you are responsible to pack the products to arrive without damage. A good idea is to repack them in the same packaging we used to ship them to you, including all protective layers such as bubble wrap and styrofoam peanuts.
Many Ram Rugby products are produced by artisans. The quality control you may expect in a manufactured product does not exist when products are made by hand. There will be variations in the wood and the style and expertise of the wood carver, as well as scuffs and nicks.
Some variations may be intentional on the part of the artisan to convey an effect. One person's workmanship defect is another person's artistic effect. No one can warranty artistic taste, but we will allow customers the one-time ability to return Ram Rugby product, except custom products, for whatever reason, artistic or otherwise. To exercise this warranty, you must ship the product back to us in good condition, postmarked no later than 3 days from the date you received it. You are responsible for shipment costs back to us, and for a restocking fee that is the greater of our shipping fee to you or 20% of the price of the product.
If we ship products other than the products you ordered, you may return them for a complete refund (no deduction for our shipping to you) if you return them to us in the condition you received them within 15 days of receiving them.
If you decide to use or allow to be used some or all of our delivered products, our delivery will be considered completely accepted by you.
Teak may discolor or crack, particularly if our care instructions are violated.
We will repair or replace at our discretion such pieces for one year from the purchase date if you send them to us with proof of purchase and prepay shipping back to yourself.
You may place a Ram Rugby order "Will Call". That means you will make all arrangements for pickup and delivery from us to you. We will provide a location in California where you can pick up your order within a two-week window. If not picked up after two weeks, you get your entire purchase refunded, less a restocking fee not to exceed 20%.
We release your order to whoever can give us a copy of our invoice to you. You may provide a paper or faxed copy of your invoice for pickup, or you can give the carrier the URL that we provide only to you showing your invoice online. We get their signature to prove that they picked it up, but our responsibility ends at that point. We do not guarantee that they will deliver it in a timely manner, without damage, or that they will deliver it at all.
You are responsible to inspect your order at the time of will-call pickup, through your agent if you prefer. If our product fails your inspection for any reason and you refuse to pick up the order, we will refund your entire purchase price, less the aforementioned restocking fee.
We do not guarantee to pack for international shipping, comply with any export or import regulations, provide international shipping paperwork, nor to get involved in any manner whatsoever with what happens to your shipment after it leaves our premises. We are happy to do those things when we are responsible for shipping, but not for "Will Call" where we do not charge for any of those things.
Note that providing us a UPS or Fedex account number for shipment is not the same as "Will Call". With such an account#, we still end up signing the shipper. That means that if the account# is incorrect or its payment is not made for any reason, we still get billed for the shipment. You must arrange a true "Will Call" pickup where the driver shows up with all paperwork pre-arranged by you without a need from a signature from us.